General conditions of contract

This is a distance contract pursuant to article 50 and subsequent amendments of Decree law no. 206, September 6th, 2005 (Consumer code). The object of the contract is the sale of goods between the company ATELIER DU CHOCOLAT DI BERTOLO PIETRO and the consumer (the customer). The contract is successfully concluded through the acceptance of a purchase proposal issued by the customer by telephone or via the internet after selecting
the products on the website.

Terms of sale

The purchase of products available on-line as illustrated and described in their fact sheets and specifications is made by the customer at the price indicated on the website upon order confirmation, in addition to transport costs, as shown at the moment of purchase. Before confirmation of the purchase, the customer will be shown the cost of each selected product, the total cost (if there are several products) and related transport charges, as well as the total VAT for prices not inclusive of VAT.

Product delivery

Purchases will be delivered to the shipping address indicated by the customer.
Always indicate a phone or fax number or e-mail address for any communications (delivery time within 10 working days). The customer is required to verify that the package is intact and undamaged. He must accept the delivery only after such verification. If the package has some
visible defects, as stated above, the customer must file a complaint with the carrier, refrain from collecting the merchandise and send an e-mail through the website or a fax to ATELIER DU CHOCOLAT DI BERTOLO PIETRO.

Payment methods

Payment for the products purchased and related shipping fees must be made by the customer at the time of confirmation of the order by using one of these three methods indicated on-line: credit cards, cash on delivery or bank transfer. ATTENTION: For payments made with credit card, your account will be charged at the time of your order. For bank transfers or checks/money orders, the goods will be delivered once the credit has been received.

Product warranty

1)All products marketed by ATELIER DU CHOCOLAT DI BERTOLO PIETRO are covered by the conventional warranty of 24 months for lack of conformity, in accordance with Legislative Decree no. 24/02. In order to benefit from the warranty service, the customer must keep the invoice (or DDT) provided with the purchased goods. Customers can always download invoices related to their purchases by accessing the reserved area on the website.
2) Pursuant to Legislative Decree no. 24/02, the 24 month warranty applies to non-conforming products, provided that the product is used properly in accordance with its intended use and its accompanying documentation. This warranty, in accordance with Legislative Decree no. 24/92, shall be restricted to the private consumer (a person who buys goods for purposes not related to his professional activity, or who makes a purchase without indicating a reference to VAT on the order form). In case of lack of conformity, ATELIER DU CHOCOLAT DI BERTOLO PIETRO shall restore the conformity of the product, at no cost for the
Customer, by replacing it or reducing its price, until the termination of the contract. If it does not result in a lack of conformity, in accordance with Legislative Decree no. 24/02, the customer will be charged for any verification and transportation costs incurred by ATELIER DU CHOCOLAT DI BERTOLO PIETRO.
3) If for any reason ATELIER DU CHOCOLAT DI BERTOLO PIETRO is not able to replace a product under warranty (repaired or replaced) it may proceed, with the customer’s consent, to replace the product itself (if still in the catalogue), or with a product with the same features and value or, finally, issue a voucher for the same amount to spend on another product. The voucher is valid for 6 months from the issue date.
4) No damage can be claimed from ATELIER DU CHOCOLAT DI BERTOLO PIETRO for any delays in replacing products under warranty.
5) In cases where the application of the warranty involves returning the product, the goods must be returned by the customer in its original packaging complete in all its parts. To limit damage to the original package, we recommend placing it in another box when possible; in any case, avoid applying labels or adhesive tape directly on the original package of the product.

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